Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Value for money

I was a resident for Veridian Apartment for a year. I had the best leasing agent named Jasmine Giles.

I really have no complaints about my stay besides how I have been treated since I have moved out. My lease was up on July 29th. It is now August 30 and my roommate and I still have not received our security deposit. I am highly disappointed because I have tried to speak with Andrew the community manager and he keeps saying that he has not received a response from corporate/payroll.

I tried calling corporate and they stated that I could only send an email or contact customer relations and that they don't deal with my issues.

I should not have to go around in circles to get my security deposit back. Great community but the customer service is horrible and I wouldn't expect you to ever get your security deposit back.

Product or Service Mentioned: Equity Residential The Veridian Apartments Apartment Rental.

Reason of review: Poor customer service.

Monetary Loss: $300.

Preferred solution: Full refund.

I liked: Community.

I didn't like: Management.

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