I was a resident for Veridian Apartment for a year. I had the best leasing agent named Jasmine Giles.
I really have no complaints about my stay besides how I have been treated since I have moved out. My lease was up on July 29th. It is now August 30 and my roommate and I still have not received our security deposit. I am highly disappointed because I have tried to speak with Andrew the community manager and he keeps saying that he has not received a response from corporate/payroll.
I tried calling corporate and they stated that I could only send an email or contact customer relations and that they don't deal with my issues.
I should not have to go around in circles to get my security deposit back. Great community but the customer service is horrible and I wouldn't expect you to ever get your security deposit back.
Product or Service Mentioned: Equity Residential The Veridian Apartments Apartment Rental.
Reason of review: Poor customer service.
Monetary Loss: $300.
Preferred solution: Full refund.
I liked: Community.
I didn't like: Management.