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Contact Equity Residential Customer Service

Equity Residential Phone Numbers and Emails

Toll-Free Number:

  • (888) 879-6356
    Investor Relations
Call customer service
Send Message

Customer Service:

  • (424) 732-4200
    California
  • (312) 474-1300
    Illinois
  • (617) 648-2160
    Massachusetts
  • (646) 833-3960
    New York
  • (415) 767-7174
    Northern California
  • (949) 344-7705
    Southern California
  • (206) 577-9038
    Washington
  • (202) 971-7111
    Washington DC
  • (312) 454-0039

Investors/ Franchasing:

  • (800) 733-5001
    Transfer Agent

Equity Residential Emails:

General Info
Investors/ Franchising
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More phone numbers and emails Less phone numbers and emails

How to Contact Equity Residential?

Most Popular Number:

(888) 879-6356
Investor Relations
Total calls: 24 Issue resolved: 1 Last call: Oct 29, 2024
author avatar
PissedConsumer Reporter

The Equity Residential phone number for customer service inquiries depends on the office location. To get in touch with the official representatives at the corporate headquarters, dial 1-312-474-1300. You can call this helpline to discuss legal inquiries with the company’s agents or for general information on their services. The Los Angeles office is available at 1-424-732-4200. To reach the Southern California office, call 1-949-344-7705. The phone number for the Northern California branch is 1-415-767-7174. You can check other offices’ contact info on the Contact Us page of the Equity Residential website. If you are interested in a partnership, you can discuss investment opportunities with the Investor Relations team at 1-888-879-6356.

The Equity Residential email for customer service-related matters is not provided on the official website. However, you can email your inquiry to the Help Center using the online form on the Contact Us page. Find the Contact Us link at the bottom of the homepage and click the button in the Resident Relations section to complete a request form. The customer care agents will direct your inquiry to the appropriate management team, and they will get in touch with you within two business days. The Equity Residential contact email for the website accessibility feedback is webmaster@eqrworld.com. The Investor Relations team is ready to discuss partnership opportunities and offers at investorrelations@eqrworld.com.

The Equity Residential headquarters address is Equity Residential, Two North Riverside Plaza, Suite 400, Chicago, IL 60606, United States. It can be used for information requests, official correspondence, and Investor Relations-related inquiries. You can also find the Equity Residential office in Southern California at 2355 Main Street, Suite 225, Irvine, CA 92614. The company’s branch in Northern California is located at 333 Third Street, Suite 210, San Francisco, CA 94107. To reach the company’s representatives in Massachusetts, write to the Northeast Area Office, 3 Center Plaza, 3rd Floor, Boston, MA 02108. You can check the addresses of other Equity Residential corporate offices on the Contact Us page of the official website.

You can visit the Equity Residential website to get in touch with the customer care team. Scroll the homepage to the bottom and click the Contact Us link. To submit a general request, click the Contact Us button in the Resident Relations section and complete the form with the required information and the details of your inquiry. The
Equity Residential customer service representatives will then redirect your concerns, complaints, or suggestions to the appropriate management team. You will also find the Equity Residential office addresses and phone numbers on the Contact Us page to discuss your matter with your local agent.

Equity Residential Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    80% phone 20% email
  • The best phone number to call Equity Residential is 4247324200. 34% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 2 minutes.

  • People call Equity Residential mainly because of request for information, employment and product/ service.

View full overview ›
PissedConsumer Club

Contact Information

Equity Residential Website:

Equity Residential Help Center:

Corporate Office Address:

Equity Residential
6100 Center Drive Suite 750
Los Angeles, California 90045
United States

Other Info (opening hours):

Locations:

Southern California

2355 Main Street, Suite 225

Irvine, CA 92614

Northern California

333 Third Street Suite 210

San Francisco, CA 94107

Massachusetts

Northeast Area Office

3 Center Plaza, 3rd Floor

Boston, MA 02108

New York

NY - NJ Area Office

230 West 41st Street, 12th Floor

New York, NY 10036

Washington

Northwest Area Office

51 University, Suite 200

Seattle, WA 98101

Washington DC

1500 Massachusetts Ave, NW, Suite 25

Washington, DC 20005

Illinois

Equity Residential

Two North Riverside Plaza, Suite 400

Chicago, IL 60606


More contact details

Equity Residential Rating Based on 48 Reviews

Rating details

1.6
more details
Customer service
Website
Price Affordability
Product or Service Quality

Rating stats

Rating trend

Summary of Equity Residential Customer Service Calls

89 TOTAL
CALLS
02:26 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Equity Residential?

Request for Information Question:

  • “Urgent need for help”
  • “Talk about a situation with manager”
  • “Complaint and concern”

Product/ Service Question:

  • “Broken toilet”
  • “Rent portal not working”
  • “To see if my renters insurance was received since I never received and reply”

Employment Question:

  • “W2”
  • “Former employee, need w2s”
  • “Former employee w2 form request from 2018”

Payments and Charges Question:

  • “Credit reporting for tenants”
  • “Issue with a charge by management”
  • “Stop Payment Check by Equity Residential”

Account Question:

  • “I forgot my passwords”
  • “To unlock my account”
  • “Former resident with account question”

Website/ Application Question:

  • “Website tech problem to apply”
  • “Application”

Return/ Replace Question:

  • “Rent was returned”
  • “Return of security deposit”

Activation/ Cancellation Question:

  • “Lease renewal”

Staff Question:

  • “Rude management”

Other Question:

  • “Acquisition”
  • “Tec”
  • “Note on door”

Compare Equity Residential Customer Service To

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